We are all so busy these days! Thank you for respecting my time and that of my other clients by adhering to this cancellation policy.
If you need to cancel or reschedule your appointment, please do so as soon as possible before the appointment. I understand that things come up, so if you give me at least 24 hours notice, there is no penalty.
If you cancel within 24 hours of your appointment (late cancellation), or do not let me know you can’t come to your appointment (no call, no show), you will be subject to a 50% fee the first time. Subsequent late cancellations and/or no shows will be charged 100% of the price of the missed appointment time unless the time can be filled with another client.
Late arrivals receive what is left of the appointment time with a full charge fee. If schedules are flexible that day the full time may be given at my discretion.
Frequently Asked Questions
with Julia Malich, owner/operator
Q: What can I expect for my first massage?
A: Before the massage
Please arrive 5 minutes early for your first visit.
Your first appointment will begin with an intake process, which includes you filling out a confidential health history and intake form and having a brief discussion. I will ask you questions to better design a session that meets your needs and goals within the time allotted. Don't be afraid to discuss any apprehensions or concerns. All information you give is confidential.
Next I will now show you to the massage room. I’ll outline what will happen in the session and then leave the room to wash my hands. After I leave you can undress to your comfort level - some people choose to remove underwear, others prefer to keep it on. Please remove all jewelry and place it in the provided dish.
When you are ready, lie down on the massage table and cover yourself with the sheet on the table. I will knock before re-entering.
During the massage
You will lie on the massage table, covered by a sheet and blanket. Make sure you are comfortable and let me know if you are not. Remember, you are in charge, and can ask for changes or stop the session at any time.
I will never expose genitals or breasts, or any other areas you identify. Only the area I am working on will be uncovered.
I typically play music during massages. Please let me know if you would prefer a different type of music or if you would like quiet.
Being a small business owner, I am able to schedule my appointments so that we have time to talk about a massage plan and still have a full 60 or 90 minutes on the massage table. That being said, if you are scheduled for a 60 minute massage, expect to be in my office for about 75 minutes, or about 15 minutes beyond your appointment time. If you have a time restriction, please let me know when you arrive.
Q: How do I get the most out of my massage?
A: Communicate! Let me know if the pressure could be more or less, or if there’s something you’d like to change during the session.
In addition, relaxing and letting go of thoughts can facilitate the healing process. One way to do this is to focus on how the touch or technique feels. Remember to breathe, as this helps you relax. Sometimes people hold their breath when a sensitive area is massaged, but it is best to breathe through it.
In the same way, tightening your muscles during the massage is counterproductive. If you can't seem to relax your muscles, let me know and I will alter my technique to facilitate relaxation.
Q: I have sensitivity to fragrances and/or sensitive skin, can you accommodate me?
All cleaning products and laundry detergent used at Muscle Memory are all natural and free of fragrances and dyes.
I primarily use certified organic coconut oil without any added scents. I do have other oils I use on occasion, but all scents are from essential oils - none have added synthetic fragrance or perfumes. I will always ask for permission before applying any oil.